Privacy Policy
Clark Health Co Last updated: March 2026
1. Who We Are
Clark Health Co is a mobile sports therapy business operated by Callum Clark, a qualified Sports Therapist and member of the Society of Sports Therapists (SST). We provide mobile sports therapy treatments to clients at locations convenient to them.
For the purposes of data protection law, Clark Health Co is the Data Controller responsible for your personal information.
Clark Health Co is registered with the Information Commissioner’s Office (ICO) as a Data Controller under registration number ZC107040
Contact details:
Business name: Clark Health Co
Email: clarkhealthco@gmail.com
Professional body: Society of Sports Therapists (SST)
2. How We Collect Your Information
We collect personal information in the following ways:
When you complete a client intake or health history form
When you book an appointment
When you contact us via email, phone, or website contact form
During consultations and treatment sessions
Through our practice management software (Cliniko)
Through website cookies and analytics tools
When you make a payment for services
3. What Information We Collect
In order to provide safe, effective sports therapy treatment, we collect and process the following categories of personal information:
Personal & Contact Information
Full name
Phone number and email address
Home or session address
Date of birth
Health & Medical Information
Medical history and current health conditions
Injury history and presenting complaints
Medications and allergies
Treatment notes and progress records
GP details (where relevant to treatment)
Billing & Appointment Information
Payment records
Appointment history
Website & Enquiry Information
Information submitted via any contact or enquiry form on this website
Anonymous website usage data collected via analytics (see Section 9)
Health and medical data is classified as “special category data” under UK GDPR and is handled with a high level of care and confidentiality.
4. Why We Collect Your Information
We process your personal data for the following purposes:
To provide safe and effective sports therapy treatment tailored to your needs
To maintain accurate treatment records as required by our professional obligations
To contact you regarding appointments, reminders, or follow-up care
To process payments for services provided
To respond to enquiries submitted via this website
To understand how visitors use our website so we can improve it
To comply with legal and regulatory obligations
Legal Bases for Processing
Under UK GDPR, the legal bases we rely on are:
Contractual necessity – to provide treatment and manage appointments
Legal obligation – to comply with professional and legal record-keeping requirements
Legitimate interests – for business administration, communication, and website analytics
Provision of healthcare (Article 9(2)(h)) – for processing special category health data necessary for healthcare treatment
5. How We Store and Protect Your Information
Your records are stored securely using cloud-based applications and services, including Cliniko (our practice management software).
We take appropriate technical and organisational measures to protect your data, including:
Password-protected systems
Secure cloud storage
Restricted access to personal data
Secure email and communication systems
Regular software updates and security measures
We do not store any payment card details ourselves. Payments are processed through secure third-party payment providers.
We retain your records for a minimum of 7 years following your last treatment session, in line with healthcare industry guidance and professional obligations. After this period, records are securely deleted.
6. International Data Transfers
Some of the third-party services we use, such as Cliniko, Squarespace, or Google Analytics, may store or process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal data, such as UK International Data Transfer Agreements or Standard Contractual Clauses, in accordance with UK GDPR requirements.
7. Who We Share Your Information With
We treat your personal and health information as strictly confidential. We do not sell or rent your data to any third party.
We may share your information only in the following circumstances:
With other healthcare professionals (e.g. your GP or a referring practitioner) where necessary for your treatment and with your knowledge or consent
With our professional indemnity insurer where required for claims handling
With cloud service or software providers used to store and manage records (including Cliniko and Squarespace), who are bound by data processing agreements
With analytics providers on an anonymous, aggregated basis
Where required by law, or to protect the vital interests of you or another person
8. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
Right of access – request a copy of the personal data we hold about you
Right to rectification – request correction of inaccurate or incomplete information
Right to erasure – request deletion of your data in certain circumstances
Right to restriction – request that we limit how we use your data
Right to data portability – request your data in a commonly used format
Right to object – object to certain types of processing
To exercise any of these rights, please contact us at clarkhealthco@gmail.com. We will respond within one calendar month.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Cookies & Analytics
This website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it.
The types of cookies we use:
Essential cookies – required for the website to work correctly
Analytics cookies – used to collect anonymous information about how visitors use the website
We may use Squarespace analytics and/or Google Analytics for this purpose. These tools collect usage data and website statistics but do not identify you personally.
When you first visit this website, you will be asked to accept or decline non-essential cookies via our cookie banner.
10. Contact Forms & Enquiries
If you submit an enquiry via a contact form on this website, the information you provide will be used solely to respond to your enquiry. This information is not added to any marketing lists and will not be shared with third parties unless required by law.
11. Marketing Communications
Clark Health Co does not send marketing emails or newsletters. Your contact details will only be used for appointment and treatment-related communication unless you explicitly opt in to marketing communications in the future.
12. Children’s Data
Our services are not directed at children under 16 without parental or guardian consent. We do not knowingly collect personal data from children without appropriate consent from a parent or guardian.
13. Data Breaches
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office and affected individuals where required by law.
14. External Links
This website may contain links to third-party websites, such as our booking system or social media profiles. Clark Health Co is not responsible for the privacy practices of those websites and encourages you to review their privacy policies.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page will always reflect when it was last updated. Significant changes will be communicated to active clients directly where appropriate.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
Callum Clark – Clark Health Co
Email: clarkhealthco@gmail.com
Member of the Society of Sports Therapists (SST)